Shipping is now free worldwide! Most items will be shipped out 15-20 business days after ordering, depending on the ring style and the amount of custom work required. We are not responsible for lost packages due to wrongly provided addresses. All parcels will be sent via Fedex, which normally takes 1-2 days for delivery.*
Cancellations and Returns
Because of the highly customized nature of our rings, we do not accept cancellations or returns for items purchased. However, if there is a problem with the ring upon receipt, notify us within 7 days, and we will address the issue. A 9% restocking fee may be charged in some cases.
How to Return for Repair
If your item is defective or damaged upon receipt, please notify us and send the item back to the address below. We will repair or replace the ring and send it back to you when it’s ready.
My Moissanite Inc.
3308 E 25th Ave.
Vancouver, BC V5R1J8
We only allow for exchanges for the same ring style if we are unable to fix or repair a defective ring. Please notify us within 7 days of receipt of the ring if there is a problem with it.
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Both Charles & Colvard and Harro Gem created moissanite is backed by a limited lifetime warranty. Please see links below for full warranty details.